CUSTOMER SERVICE

Please review our FAQ area to find answers to some of your questions. If you don’t find your answer, click here to contact us.

For a list of the most common customer service issues, please see below:

Add new users to my account
You may only have one user per account, but you may request additional participant entry codes for your account. You will be responsible for payment of the conferences made under your account.

Change my contact information
You must first go to Existing Account Login on the left navigation bar on the home page. There is a section to change various information regarding your account.

Click on the information you want to change and follow the instructions on the screen. The changes will take effect immediately.


Change my password
You must first Log In to your account, you will be taken to the Customer Welcome Page, in the left navigation bar there is a section titled "Change Account" with the various account information you can change.

Click on the information you want to change and follow the instructions on the screen. The changes will take effect immediately.


Log In
You need to establish an account with AffordableConferenceCalls.com to Log In. Once you have completed the Sign Up process you can Log In from any page.

CONFERENCING TIPS/ CONFERENCE CALL ETIQUETTE

• Moderators should be on time.
• Always introduce yourself when speaking for the first time.
• It is important to introduce yourself when first speaking as other participants may not recognize your voice.
• Avoid putting your phone on HOLD.
• Putting your local phone on hold could introduce music into the conference, so when considering the hold function please use #6 instead. Otherwise your hold music will play into the conference call, and make it impossible for the other participants to continue the meeting in your absence. Remember to un-mute yourself when you come back.
• Create an agenda and keep to your schedule.
• Remain consistent with the timeline and agenda as prescribed in order to respect the time of the other participants
• Clearly state when calls end